- 1. How can I contact the NAC Fanshop?
- You can contact the NAC Fanshop by email at Fanshop@nac.nl or by phone at 076-5214500. The physical address is Stadionstraat 5, 4815 NC Breda.
- 2. When will my order be shipped?
- Orders placed and paid for on working days before 10:00 PM will be shipped the same working day. Orders placed after 10:00 PM, on weekends, or on public holidays will be processed on the next working day.
- 3. Can I return my order and within what timeframe?
- Yes, as a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason. After notifying us of the cancellation, you have another 14 days to return or hand over the product.
- 4. How can I return a product?
- Products can be returned by sending them to or dropping them off at the NAC Fanshop counter at the following address: NAC Fanshop, Stadionstraat 5, 4815 NC Breda. You can use the model withdrawal form for this purpose. The direct costs of returning the items are for your own account.
- 5. Can I return personalized items (such as a printed shirt)?
- No, products manufactured according to your specific instructions or that are clearly personalized in nature (such as clothing with a specific name or number print) fall under the exceptions to the right of withdrawal and cannot be returned without reason. However, should the product be damaged or delivered incorrectly, the legal warranty naturally still applies.
- 6. When will I receive my refund after a return?
- Following a valid cancellation, the NAC Fanshop will refund all payments received from you (including standard delivery costs) as soon as possible, and no later than 14 days after the cancellation notice has been received. The Fanshop may withhold the refund until the product has been received or until you have provided proof that it has been returned.
- 7. What should I do if my product is damaged or delivered incorrectly?
- If a product is received damaged, incorrect, or incomplete, you are requested to report this as soon as possible via Fanshop@nac.nl. In case of damage, please include photos of the product and the packaging immediately if possible. The Fanshop will repair or replace it free of charge.
- 8. Are the prices listed on the webshop inclusive of VAT?
- Yes, all consumer prices listed in the webshop include VAT. Any shipping costs will be clearly indicated before you finalize your order.
